In the area of service and maintenance, various service products can be combined in an individualised contract to precisely meet specific needs on site. Contractual options in this area include the following:
Every technical system requires regular service. The manufacturers own service specialists will of course be glad to take on this job. The recommended or necessary maintenance cycles are agreed on individually with the parking facility operator depending on usage and operational demands.
Permanent reachability and swift assistance are the key to optimum system availability and its restoration when necessary. In order to be able to obtain expert information and assistance at all times via hotline, a flat-rate contract is recommended which covers all calls to the hotline centre. Another worthwhile service measure is to pre-define system alarms which are routed directly to the help desk. This allows service staff to take action even before a fault occurs in the system.
This contract model includes preventive maintenance, hotline and all service visits. In this way the operator has exact cost items available for budget planning each financial year.
In addition to regular entervo software updates by Scheidt & Bachmann, this also includes compatibility system updates which ensure that OEM products used with entervo (Windows, Oracle) are kept up-to-date and secure.